DIGITAL TRANSFORMATION IN PUBLIC SECTOR BANKS WITH REFERENCE TO BANK OF BARODA

Abstract

This investigation examines numerous government organizations that are currently transitioning to digital platforms, including the Bank of Baroda. We will examine the ways in which automated technology, mobile banking, and digital platforms have benefited the banking industry. All of these technologies have simplified and improved the accuracy of finance. These findings demonstrate that digitization enhances the efficiency of work, expedites the completion of transactions, and simplifies the daily lives of individuals. The inquiry examines the three outcomes of these tactics: financial inclusion, service accessibility, and customer satisfaction. It examines the potential of data analytics and artificial intelligence (AI) to enhance risk management and assist individuals in identifying their own solutions. It is crucial to train personnel and develop a strategy prior to the implementation of digital technology. This investigation examines the primary factors that facilitated Bank of Baroda's expansion and advancement in the digital realm. To ensure a seamless transition, it is essential to have a robust technological foundation, prioritize customer satisfaction, and maintain a commitment to innovation.