HR-DRIVEN CHATBOT SOLUTIONS FOR EMPLOYEE EXPERIENCE AT TECH MAHINDRA

Abstract

In today's fast-paced digital workplace, improving the employee experience (EX) is critical to retaining employees, motivating them to work more, and increasing the company's overall performance. Tech Mahindra pioneered the creation of HR-driven chatbot solutions, such as K2, an AI-powered HR Humanoid, and UVO (Ur Virtual Office Assistant). These chatbots streamline typical HR tasks, improve question responding, and personalize and speed up HR services. These systems use conversational interfaces, artificial intelligence (AI), and natural language processing (NLP) to answer policy questions, track leave and attendance, create pay stubs, and assist with travel or other HR needs. These bots make HR more responsive by reducing the amount of repetitive administrative work that HR professionals must perform, shortening response times (in some cases from hours to seconds), and utilizing sentiment or intent identification. Tech Mahindra demonstrates how integrating AI and HR can simplify, comprehend, and effectively transform EX by deploying these chatbot solutions during important stages of the employee lifetime. The outcomes include increased employee satisfaction, better use of HR resources, and a stronger link between HR operations and strategic business objectives.