MOBILE BANKING SECURITY AWARENESS IN INDIA AT BSNL

Abstract

The monetary system of India has been significantly altered by the rapid adoption of digital technologies and the widespread use of mobile phones. India's digital economy is substantially affected by mobile banking. In both urban and rural areas, Bharat Sanchar Nigam Limited (BSNL), one of India's foremost phone carriers, is accountable for guaranteeing the availability and security of mobile banking services. The objective of this investigation is to evaluate the extent to which BSNL employees and consumers comprehend the security of mobile banking. It investigates topics including user education, cybersecurity, data protection regulations, and authentication methods. The objective of the investigation is to assess the efficacy of BSNL's initiatives to enhance the security of mobile transactions, as well as the existing deficiencies in user awareness. The results suggest that it is crucial to enhance awareness campaigns, implement supplementary security measures, and foster greater collaboration between banks and telecommunications companies. This is achieved through the examination of financial data, security frameworks, and user input. The results suggest that it is imperative to educate individuals about security and establish robust technological safeguards to establish trust in mobile banking services and guarantee the security of India's digital financial sector.